Welcome to Airtex Limited. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and business information when you visit our website, submit an inquiry, request a quote, place a wholesale order, or communicate with us.
By using our website, you agree to the terms of this Privacy Policy.
1. Company Information
Airtex Limited is a wholesale supplier of socks, towels, and related textile products. Our warehouse and supply operations are based in Pakistan, and we sell to customers in the United States and other international markets.
You can contact us at:
Email: info@airtexltd.com
Phone/WhatsApp: Pakistan: +92-300-3499-340 UK: +44 7498 072752
Website: https://www.airtexltd.com
Business Address: C/145-1 Street 44 DCHS , Korangi Creek Karachi Pakistan
2. Information We Collect
We may collect personal and business information when you contact us, request a quote, subscribe to updates, or place an order.
This information may include:
- Name
- Company name
- Email address
- Phone number or WhatsApp number
- Billing and shipping address
- Product requirements
- Order details
- Payment confirmation details
- Business type
- Website or marketplace store details
- Custom logo, artwork, labels, or packaging files
- Messages, inquiries, and communication history
We may also collect basic technical information when you visit our website, such as IP address, browser type, device type, pages visited, time spent on the website, and general location data.
3. How We Use Your Information
We use your information to:
- Respond to inquiries
- Provide price quotes
- Process wholesale orders
- Prepare samples
- Arrange production and packaging
- Manage custom branding or private label requests
- Arrange shipping and delivery
- Provide customer support
- Send order updates
- Improve our website and services
- Prevent fraud or misuse
- Comply with legal, tax, export, shipping, and business requirements
We do not sell your personal information to third parties.
4. Payment Information
We may collect payment-related information necessary to confirm and process your order. However, we do not store full credit card or sensitive banking details on our website unless processed through a secure payment provider.
Any payment processing may be handled by banks, payment gateways, or financial service providers according to their own privacy and security policies.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve user experience, understand visitor behavior, analyze website traffic, remember preferences, and improve website performance.
Cookies may help us understand which pages are visited most often and how visitors interact with our website.
You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
6. Analytics and Marketing
We may use analytics tools, advertising platforms, or marketing services to understand website traffic, improve our content, and promote our products.
These services may collect information such as device type, browser type, IP address, pages visited, and website activity.
We may also contact you by email, phone, or WhatsApp regarding your inquiry, quote request, order, or relevant wholesale product information. You may request to stop receiving marketing messages at any time.
7. Sharing Your Information
We may share necessary information with trusted third parties only when required for business operations, such as:
- Shipping companies
- Freight forwarders
- Customs brokers
- Payment processors
- Packaging suppliers
- Production partners
- IT and website service providers
- Legal, tax, or compliance advisors
- Government or customs authorities when legally required
We only share information needed to complete the relevant service or comply with business and legal obligations.
8. International Data Transfer
Because our business operates from Pakistan and sells to customers in the United States and other countries, your information may be transferred, stored, or processed in different countries.
By using our website or submitting your information, you agree that your information may be processed outside your country of residence.
9. Data Security
We take reasonable steps to protect your personal and business information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online transmission, email, website, or storage system is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable business practices.
10. Data Retention
We keep your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal compliance, tax records, shipping documentation, and business communication.
When information is no longer needed, we may delete, archive, or securely store it according to our business and legal requirements.
11. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent for marketing communication
- Request limitation of certain data use
- Ask how your information is being used
To make a privacy-related request, please contact us using the details provided in this Privacy Policy.
12. California and United States Users
If you are located in the United States, certain state privacy laws may provide additional rights regarding personal information.
We do not sell personal information. If required by applicable law, users may request access, correction, or deletion of their personal information by contacting us.
13. Children’s Privacy
Our website and services are intended for business customers and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take reasonable steps to delete it.
14. Third-Party Links
Our website may contain links to third-party websites, payment providers, shipping providers, marketplaces, or social media platforms.
We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before submitting any information.
15. Business Communication
When you contact us through our website, email, phone, WhatsApp, or social media, we may use your contact details to respond to your inquiry and continue business communication.
This may include quotes, product details, sample discussions, order updates, payment information, shipping updates, or follow-up communication.
16. Custom Artwork and Brand Information
If you provide logos, brand names, labels, packaging designs, barcodes, FNSKU labels, or other custom artwork, we will use those materials only for your requested order, quotation, sampling, production, or packaging.
We do not claim ownership of customer-provided brand materials.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
18. Contact Us
For questions about this Privacy Policy or to request access, correction, or deletion of your information, please contact us:
Airtex Limited
Email: info@airtexltd.com
Phone/WhatsApp: Pakistan: +92-300-3499-340 UK: +44 7498 072752
Website: https://www.airtexltd.com
Business Address: C/145-1 Street 44 DCHS , Korangi Creek Karachi Pakistan