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At Airtex Ltd, we aim to provide quality wholesale socks, towels, and textile products to our customers. Since most of our products are sold in bulk, custom-made, private label, or manufactured according to buyer requirements, our refund and return policy is limited and must be reviewed carefully before placing an order.

By placing an order with us, you agree to this Refund and Return Policy.

1. Wholesale and Custom Order Policy

We mainly supply wholesale orders, bulk orders, private label products, and custom-manufactured socks and towels.

Because these products are produced or prepared according to customer specifications, we generally do not accept returns or refunds unless:

  • The product has a confirmed manufacturing defect
  • The wrong product was supplied
  • The order does not match the approved specifications
  • The issue is reported within the required claim period

2. Returns

Returns are only accepted if approved by us in writing.

To request a return, the buyer must contact us within 7 days of receiving the order.

Returned products must be:

  • Unused
  • Unwashed
  • Undamaged
  • In original packaging
  • In resalable condition, unless the return is due to a confirmed manufacturing defect

Custom-branded, private label, embroidered, printed, specially packed, or made-to-order products cannot be returned unless there is a verified manufacturing issue.

3. Refunds

Refunds are not automatically provided. Each refund request is reviewed based on the order details, product condition, evidence provided, and the nature of the issue.

A refund may be approved if:

  • A manufacturing defect is confirmed
  • The wrong item was supplied
  • The issue cannot be corrected through replacement, repair, discount, or credit
  • The claim is submitted within the allowed time period

If a refund is approved, it may be issued as a partial refund, store credit, replacement value, or another agreed solution depending on the situation.

4. Non-Refundable Items

The following items are not eligible for return or refund:

  • Custom socks
  • Custom towels
  • Private label products
  • Products with customer logos
  • Embroidered or printed products
  • Products with custom tags, labels, packaging, or barcodes
  • Sale or clearance items
  • Samples
  • Used, washed, damaged, or altered products
  • Products damaged due to improper handling, storage, washing, or use by the buyer
  • Orders delayed due to customs, shipping carriers, freight forwarders, or third-party logistics providers

5. Damaged or Defective Products

If your order arrives damaged or contains a possible manufacturing defect, please contact us within 7 days of delivery.

You must provide:

  • Order number or invoice number
  • Clear photos and videos of the issue
  • Photos of packaging and cartons
  • Quantity affected
  • Description of the problem
  • Any other information needed to review the claim

We will review the claim and may offer a replacement, partial refund, credit, repair, or other suitable solution if the issue is confirmed.

6. Wrong or Missing Items

If you receive the wrong product or your order has missing items, please notify us within 7 days of receiving the shipment.

We may request photos, packing list details, carton labels, and other proof to verify the issue.

Once confirmed, we will work with you to provide a suitable solution, which may include replacement, credit, refund adjustment, or shipping the missing items.

7. Shipping Costs for Returns

Return shipping costs are the responsibility of the buyer unless the return is due to a confirmed mistake from our side or a verified manufacturing defect.

Original shipping charges, customs duties, import taxes, freight charges, clearance fees, port charges, storage fees, and other third-party logistics costs are non-refundable unless agreed in writing.

8. International Shipping, Customs, and Import Duties

Since our warehouse and supply operations are based in Pakistan and we sell to customers in the United States and other markets, international shipping may involve customs clearance, import duties, taxes, tariffs, inspections, and delivery handling.

We are not responsible for delays, charges, or returns caused by:

  • Customs clearance issues
  • Import restrictions
  • Incorrect buyer information
  • Unpaid duties or taxes
  • Refusal to accept delivery
  • Carrier delays
  • Port delays
  • 3PL warehouse refusal
  • Amazon FBA rejection due to buyer-provided labeling or shipping plan errors

Any additional charges from customs, carriers, freight forwarders, warehouses, Amazon FBA, or 3PL providers are the responsibility of the buyer unless otherwise agreed in writing.

9. Order Cancellation

Orders may only be canceled before production, material purchase, branding, packaging, or shipment begins.

Once production has started, materials have been purchased, labels or packaging have been prepared, or goods have been shipped, the order cannot be canceled.

If cancellation is approved, any costs already incurred may be deducted from the refund amount, including:

  • Material costs
  • Labor costs
  • Sampling costs
  • Custom artwork or setup costs
  • Packaging costs
  • Banking or transaction fees
  • Shipping preparation costs

10. Samples

Sample orders are usually non-refundable.

Because samples are prepared for product review, size checking, material approval, logo testing, or quality confirmation, sample costs and sample shipping fees are not refundable unless otherwise agreed in writing.

11. Color, Size, GSM, and Manufacturing Variation

For textile products such as socks and towels, slight variations may occur in color, size, weight, GSM, fabric texture, stitching, or finishing due to normal manufacturing processes, fabric dyeing, batch production, and screen display differences.

Minor variations that are within normal industry tolerance are not considered defects and are not eligible for refund or return.

12. How to Request a Return or Refund

To submit a claim, please contact us at:

Airtex Limited
Email: info@airtexltd.com
Phone/WhatsApp: Pakistan: +92-300-3499-340 UK: +44 7498 072752
Website: https://www.airtexltd.com

Please include your order number, delivery date, product details, issue description, photos, videos, and affected quantity.

13. Claim Review Time

After receiving your claim and supporting evidence, we will review the issue and respond with the next steps.

We may request additional photos, videos, samples, or product inspection before approving any return, replacement, credit, or refund.

14. Final Decision

All return and refund approvals are subject to review by Airtex Limited.

We reserve the right to reject claims that are incomplete, submitted late, unsupported by evidence, caused by buyer error, or related to normal manufacturing variation.

15. Contact Us

For questions about this Refund and Return Policy, please contact us:

Email: info@airtexltd.com
Phone/WhatsApp: Pakistan: +92-300-3499-340 UK: +44 7498 072752
Website: https://www.airtexltd.com
Business Address: C/145-1 Street 44 DCHS , Korangi Creek Karachi Pakistan